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In 2010, RBI conducted a study about financial inclusion in India. Winstep participated in the study and provided insights. The whole exercise provided a shape to RBI policies for next several years. Some of the objectives laid out were:
- Opening of no-frills accounts
- Relaxation on know-your-customer (KYC) norms
- Engaging business correspondents (BCs)
- Use of technology
- Opening of branches in un-banked rural centers